Job Description
Join our dynamic IT team in Wichita and jumpstart your career in technology! TechSolutions Inc. is urgently hiring motivated Entry-Level IT Support Specialists to provide critical technical assistance to our growing client base. This is your opportunity to gain hands-on experience with cutting-edge systems while working alongside industry experts in a fast-paced, collaborative environment. We offer competitive compensation, comprehensive benefits, and clear pathways for career advancement. Don't miss this urgent opening to launch your IT career in Kansas' tech hub!
Responsibilities
- Provide Tier 1 technical support for hardware, software, and network issues
- Diagnose and resolve system malfunctions via remote and on-site assistance
- Document all troubleshooting steps and ticket resolutions in ITSM systems
- Install, configure, and maintain desktop/laptop systems and peripherals
- Collaborate with senior technicians on complex infrastructure projects
- Conduct user training on new technologies and best practices
- Monitor system performance and proactively address potential vulnerabilities
Qualifications
- Associate's degree in IT, Computer Science, or related field (or equivalent experience)
- Basic knowledge of Windows OS, Active Directory, and networking fundamentals
- Strong troubleshooting skills with hardware/software issues
- Excellent written and verbal communication abilities
- Customer service mindset with patience and problem-solving aptitude
- Ability to work independently and as part of a team
- CompTIA A+ certification preferred (or willingness to obtain)