Job Description
Join TechNova Solutions as an Entry-Level IT Support Specialist and kickstart your tech career in Raleigh's booming tech hub! We're urgently hiring passionate individuals eager to grow in a dynamic environment. As a key member of our IT team, you'll provide essential technical support to our growing client base while gaining hands-on experience with cutting-edge technologies. This role offers unparalleled mentorship, competitive benefits, and clear pathways to advancement. If you're a problem-solver with a drive to learn, apply today and become part of Raleigh's next-generation tech workforce!
Responsibilities
- Provide Tier 1/2 technical support for hardware, software, and network issues
- Install, configure, and maintain desktop/laptop systems and peripherals
- Document IT processes, incidents, and resolutions in ticketing systems
- Collaborate with senior engineers on complex troubleshooting and system deployments
- Assist with cybersecurity protocols and data protection initiatives
- Train end-users on new technologies and best practices
- Participate in IT infrastructure upgrades and maintenance projects
Qualifications
- Associate's degree in IT, Computer Science, or related field (or equivalent experience)
- Basic knowledge of Windows OS, Active Directory, and networking fundamentals
- Strong problem-solving skills with customer service mindset
- Ability to work independently and prioritize tasks in fast-paced environments
- CompTIA A+ or similar certification preferred (not required)
- Experience with helpdesk ticketing systems (e.g., Jira, ServiceNow)
- Valid driver's license for occasional off-site support