Job Description
Join our dynamic IT team in Colorado Springs and launch your tech career! NexusTech Solutions is urgently hiring passionate entry-level professionals to deliver exceptional technical support to our growing client base. This is your opportunity to gain hands-on experience with cutting-edge infrastructure while working alongside industry mentors in a collaborative, growth-oriented environment. We offer competitive compensation, comprehensive benefits, and a clear path for career advancement. Don't miss this chance to make your mark in Colorado's thriving tech scene!
Responsibilities
- Provide Tier 1/2 technical support via phone, email, and in-person for hardware/software issues
- Deploy and configure workstations, laptops, and mobile devices
- Monitor and maintain network infrastructure including firewalls, switches, and wireless systems
- Create and update technical documentation for SOPs and troubleshooting guides
- Collaborate with senior engineers on system upgrades and security protocols
- Manage helpdesk ticketing system with SLA adherence
- Support cloud services including Azure and Office 365 administration
Qualifications
- Associate's degree in IT, Computer Science, or related field (or equivalent experience)
- CompTIA A+ or Network+ certification preferred
- Proficiency in Windows OS and basic networking concepts
- Strong problem-solving abilities with customer service mindset
- Experience with ticketing systems (e.g., ServiceNow, Jira)
- Basic knowledge of cybersecurity best practices
- Ability to lift 30 lbs and work in varied physical environments
- Valid Colorado driver's license for occasional site visits