Job Description
Join our dynamic IT team as an Entry-Level IT Support Specialist and kickstart your career in technology! We're urgently hiring motivated individuals to provide critical technical support to our clients in Long Beach, CA. As a rapidly growing tech company, we offer hands-on training, mentorship, and a pathway to career advancement. If you're passionate about solving technical challenges and eager to learn, this is your opportunity to make an immediate impact.
Responsibilities
- Provide remote and on-site technical support for hardware, software, and network issues
- Install, configure, and maintain computer systems and peripherals
- Diagnose and resolve technical problems via phone, email, and chat
- Document all troubleshooting processes and solutions in ITSM systems
- Collaborate with senior technicians on complex system deployments
- Assist with cybersecurity best practices implementation
- Train end-users on new technologies and system updates
Qualifications
- Associate's degree in IT, Computer Science, or related field (or equivalent experience)
- Basic knowledge of Windows/macOS operating systems and networking
- Familiarity with help desk ticketing systems (e.g., Jira, ServiceNow)
- Strong problem-solving and communication skills
- CompTIA A+ or similar certification preferred
- Ability to work flexible hours including occasional weekends
- Valid California driver's license (for on-site support)
- Eagerness to learn and grow in a fast-paced environment