Job Description
Join our dynamic IT team in Milwaukee and kickstart your tech career! We're urgently hiring passionate entry-level professionals to provide critical technical support to our growing client base. This role offers hands-on experience with cutting-edge systems while contributing to a collaborative, fast-paced environment. If you're eager to learn, solve problems, and grow in the IT field, this is your opportunity to shine.
Responsibilities
- Install, configure, and troubleshoot hardware/software systems across diverse platforms
- Provide first-level technical support via phone, email, and in-person assistance
- Document technical issues and resolutions using ITSM software
- Assist with network maintenance, security protocols, and system updates
- Collaborate with senior IT staff on complex infrastructure projects
- Conduct user training sessions for new technology implementations
Qualifications
- Associate's degree in IT, Computer Science, or related field (or equivalent experience)
- Basic knowledge of Windows/macOS operating systems and networking fundamentals
- Familiarity with helpdesk ticketing systems (e.g., Jira, ServiceNow)
- Strong problem-solving abilities and customer service mindset
- CompTIA A+ certification preferred (or willingness to obtain within 6 months)
- Ability to lift 20 lbs and work in varied office environments