Job Description
Join our dynamic IT team immediately in Louisville, KY! We're urgently seeking passionate tech newcomers to launch their careers in a fast-paced environment. As an Entry-Level IT Support Specialist, you'll gain hands-on experience with enterprise systems while delivering exceptional user support. This is your gateway to a thriving IT career with growth opportunities and mentorship from industry veterans.
Responsibilities
- Provide Tier 1/2 technical support for 150+ employees across Windows/macOS environments
- Manage helpdesk tickets using ServiceNow and resolve hardware/software issues within SLAs
- Deploy and configure workstations, printers, and network peripherals
- Document IT procedures and maintain accurate asset inventory in ServiceNow
- Collaborate with network/security teams on endpoint protection initiatives
- Support cloud applications (Microsoft 365, Azure AD) and mobile device management
- Assist with office moves and new employee onboarding technology setup
Qualifications
- Associate's degree in IT/Computer Science or equivalent experience (0-2 years)
- CompTIA A+ or Network+ certification (or willingness to obtain within 90 days)
- Proficiency with Windows 10/11, Active Directory, and Office 365
- Basic networking knowledge (TCP/IP, DNS, DHCP) and troubleshooting methodologies
- Strong customer service skills with ability to explain technical concepts simply
- Experience with ticketing systems (ServiceNow, Jira) preferred
- Valid driver's license and reliable transportation for occasional site visits