Job Description
Join our dynamic IT team at Nevada Tech Solutions and launch your career in technology! We're urgently seeking motivated Entry Level IT Support Specialists to provide critical technical assistance to our clients in the vibrant Las Vegas tech hub. This is your chance to gain hands-on experience with cutting-edge systems while working alongside industry professionals. Our comprehensive training program ensures rapid skill development, with opportunities for advancement into network security, cloud infrastructure, and DevOps roles. Enjoy a competitive salary, full benefits package, and flexible work arrangements in our modern downtown office.
Responsibilities
- Diagnose and resolve hardware/software issues across Windows/macOS environments
- Manage helpdesk tickets and provide Tier 1/2 technical support to enterprise clients
- Install, configure, and maintain network infrastructure (routers, switches, firewalls)
- Document technical procedures and create knowledge base articles
- Collaborate with senior engineers on system upgrades and cybersecurity initiatives
- Train end-users on new technologies and best practices
Qualifications
- Associate degree in IT, Computer Science, or related field (or equivalent experience)
- CompTIA A+ certification or willingness to obtain within 90 days
- Proficiency in Windows OS, Active Directory, and basic networking concepts
- Strong problem-solving abilities with customer service focus
- Experience with ticketing systems (ServiceNow, Jira) preferred
- Ability to lift 25lbs and work in server environments