Job Description
Join our dynamic IT team as an Entry-Level IT Support Specialist and kickstart your tech career in Oklahoma's thriving innovation hub! We're urgently seeking passionate tech enthusiasts to provide critical support to our growing client base. This role offers hands-on experience with cutting-edge systems while delivering exceptional service to users across diverse industries. Enjoy comprehensive training, mentorship from senior engineers, and a clear path to career advancement in cybersecurity, networking, or cloud technologies.
Responsibilities
- Provide Tier 1 technical support for hardware/software issues via phone, email, and remote assistance
- Install, configure, and troubleshoot desktop/laptop systems and peripherals
- Manage user accounts, permissions, and access controls in Active Directory
- Document technical procedures, solutions, and inventory in ITSM systems
- Collaborate with senior engineers on network infrastructure projects
- Monitor system health and perform routine maintenance tasks
- Deliver user training on new technologies and security protocols
Qualifications
- Associate's degree in IT, Computer Science, or related field (or equivalent experience)
- Basic understanding of Windows OS, networking concepts, and security principles
- Strong problem-solving skills and customer service orientation
- Ability to learn new technologies quickly through self-study
- Valid driver's license for occasional on-site client visits
- CompTIA A+ or similar certification preferred (not required)
- Excellent communication skills with technical and non-technical stakeholders