Job Description
Join Denver Tech Solutions as an Entry-Level IT Support Specialist and launch your career in Colorado's thriving tech hub! We're urgently hiring passionate tech enthusiasts to join our dynamic team in providing exceptional IT services to our growing client base. This is your chance to gain hands-on experience with cutting-edge technologies while working alongside industry veterans in a collaborative, growth-oriented environment.
Our comprehensive training program will equip you with essential IT skills, and we offer competitive benefits including health insurance, 401(k) matching, and professional development stipends. Located in the heart of Denver's tech corridor, you'll be at the center of innovation with opportunities to work with Fortune 500 clients.
Responsibilities
- Provide responsive technical support for hardware, software, and network issues via phone, email, and remote assistance
- Install, configure, and maintain desktops, laptops, and peripheral devices
- Document technical issues and resolutions using ITSM tools (ServiceNow experience a plus)
- Collaborate with senior engineers on complex troubleshooting and system deployments
- Conduct user training on new technologies and best practices
- Monitor system performance and proactively address potential security vulnerabilities
- Participate in IT infrastructure projects and system upgrades
Qualifications
- Associate's degree in IT, Computer Science, or related field (or equivalent experience)
- Basic knowledge of Windows/Linux operating systems and networking fundamentals
- Strong problem-solving abilities with excellent customer service skills
- Familiarity with help desk ticketing systems and ITIL principles
- CompTIA A+ certification preferred (or willingness to obtain within 6 months)
- Ability to lift 30 lbs and work in a fast-paced environment
- Valid US driver's license for occasional on-site client visits
- Passionate about continuous learning and technology trends