Job Description
Join our dynamic team at TechSolutions Inc., a leading IT innovator in the Midwest! We're urgently seeking passionate entry-level IT professionals to provide exceptional technical support to our growing client base. This is your opportunity to launch your career in a fast-paced environment with mentorship from industry experts. Enjoy competitive benefits, professional development opportunities, and a collaborative workplace culture.
Responsibilities
- Provide Tier 1 technical support via phone, email, and remote access
- Install, configure, and troubleshoot hardware/software systems
- Document IT processes and maintain accurate service logs
- Collaborate with senior IT staff on network security initiatives
- Assist with system updates, patches, and migrations
- Train end-users on new technology implementations
- Participate in after-hours on-call rotation (1x/month)
Qualifications
- Associate's degree in IT or related field (or equivalent experience)
- Basic knowledge of Windows OS, networking concepts, and cloud services
- Strong problem-solving and analytical abilities
- Excellent written/verbal communication skills
- CompTIA A+ or similar certification preferred
- Ability to lift 30 lbs for equipment maintenance
- Valid driver's license for occasional site visits