Job Description
Join our dynamic IT team at NexusTech Solutions, where innovation meets opportunity! We're urgently seeking passionate Entry-Level IT Support Specialists to power our growing Austin operations. As a cornerstone of our technical infrastructure, you'll gain hands-on experience with cutting-edge systems while contributing to a culture of collaboration and growth. This is your chance to launch your career in Austin's thriving tech scene with comprehensive training and mentorship from industry veterans.
Responsibilities
- Provide Tier 1/2 technical support for hardware, software, and network systems
- Diagnose and resolve user issues via remote and onsite assistance
- Manage Active Directory accounts and permissions
- Deploy and configure workstations using imaging tools
- Document IT processes and maintain knowledge base articles
- Collaborate with cross-functional teams on IT projects
- Monitor system health and perform preventative maintenance
Qualifications
- Associate's degree in IT or related field OR equivalent experience
- CompTIA A+ certification (or willingness to obtain within 90 days)
- Proficiency with Windows OS and basic networking concepts
- Strong problem-solving and troubleshooting abilities
- Excellent written and verbal communication skills
- Ability to work flexible hours including occasional weekends
- Basic knowledge of cloud platforms (AWS/Azure preferred)
- Valid Texas driver's license for occasional onsite support