Job Description
Join TechSolutions Inc. as an Entry-Level IT Support Specialist and launch your career in technology! We're urgently hiring passionate tech enthusiasts to join our dynamic Dallas team. As a key member of our IT department, you'll provide critical technical support to 500+ employees while gaining hands-on experience with cutting-edge infrastructure. Our collaborative environment offers mentorship from senior engineers and clear pathways for career growth into cybersecurity, cloud architecture, or systems administration. If you're eager to solve complex problems and contribute to a forward-thinking tech ecosystem, this is your moment.
Responsibilities
- Deliver tier-1 technical support for hardware, software, and network issues across the organization
- Deploy and maintain Windows/macOS workstations, mobile devices, and peripheral equipment
- Manage Active Directory user accounts, group policies, and access permissions
- Monitor and troubleshoot network connectivity using tools like Wireshark and PingPlotter
- Document technical processes and create user knowledge base articles
- Collaborate with vendors for hardware procurement and service-level agreements
- Participate in system upgrades and IT infrastructure projects
Qualifications
- Associate's degree in IT, Computer Science, or related field (or equivalent experience)
- CompTIA A+ certification preferred (or willingness to obtain within 90 days)
- Proficiency with Windows 10/11 and Microsoft Office 365
- Basic understanding of networking concepts (TCP/IP, DNS, DHCP)
- Excellent written and verbal communication skills
- Strong problem-solving abilities with customer-first mindset
- Ability to lift 30lbs and work in server environments as needed