Job Description
Join our dynamic IT team as an Entry Level IT Support Specialist in Phoenix, AZ! We're urgently hiring passionate tech enthusiasts to kickstart their careers. This role offers hands-on experience with cutting-edge infrastructure while providing critical support to our growing organization. Enjoy competitive compensation, comprehensive benefits, and mentorship from senior engineers. If you're eager to grow in a collaborative environment and solve complex technical challenges, apply today!
Responsibilities
- Provide Tier 1 technical support via phone, email, and remote assistance
- Deploy and configure hardware/software systems including workstations and network devices
- Monitor and maintain system security protocols and user access controls
- Document IT procedures and maintain accurate asset inventory
- Collaborate with cross-functional teams to resolve escalated technical issues
- Assist in network administration tasks including VPN setup and troubleshooting
- Participate in system upgrades and patch management cycles
Qualifications
- Associate's degree in IT/Computer Science or equivalent experience
- Basic knowledge of Windows OS, Active Directory, and networking fundamentals
- Familiarity with helpdesk ticketing systems (e.g., ServiceNow, Jira)
- Strong problem-solving abilities and customer service orientation
- CompTIA A+ or similar certification preferred
- Ability to lift 30lbs for equipment handling
- Valid driver's license for occasional on-site support