Job Description
Join NexusTech Solutions as an Entry-Level IT Support Specialist and launch your career in Chicago's thriving tech hub! We're urgently seeking passionate individuals to provide critical technical support to our dynamic client base. This role offers hands-on experience with cutting-edge infrastructure while working alongside industry veterans. Enjoy comprehensive training, growth opportunities, and a collaborative environment where your problem-solving skills make an immediate impact. Perfect for recent graduates or career changers with foundational IT knowledge.
Responsibilities
- Provide Tier 1/2 technical support for hardware, software, and network issues
- Manage helpdesk tickets via ticketing systems (e.g., Jira, ServiceNow)
- Deploy and configure workstations, laptops, and mobile devices
- Document IT processes and maintain accurate asset inventories
- Collaborate with senior engineers on complex troubleshooting
- Conduct user training on security protocols and software applications
- Participate in system upgrades and maintenance windows
Qualifications
- Associate's degree in IT, Computer Science, or related field (or equivalent experience)
- 1-2 years of hands-on IT support/helpdesk experience
- Proficiency with Windows OS, Active Directory, and Office 365
- Basic networking knowledge (TCP/IP, DNS, DHCP)
- Strong customer service and communication skills
- CompTIA A+ certification preferred (or willingness to obtain)
- Ability to lift 30 lbs for hardware deployments
- Valid driver's license for occasional off-site support