Job Description
Join our dynamic IT team at CyberTech Innovations and launch your career in technology! We're urgently seeking motivated Entry-Level IT Support Specialists to provide exceptional technical assistance to our New York-based clients. This is a unique opportunity to gain hands-on experience with cutting-edge systems while working in a fast-paced, collaborative environment. If you're passionate about technology and eager to grow professionally, we want to hear from you!
Responsibilities
- Provide Tier 1 technical support for hardware/software issues via phone, email, and chat
- Install, configure, and troubleshoot Windows/macOS operating systems and applications
- Manage user accounts, permissions, and access controls in Active Directory
- Document IT processes and maintain accurate incident logs in ServiceNow
- Collaborate with senior engineers to resolve complex technical escalations
- Assist with network infrastructure monitoring and basic security protocols
- Participate in IT asset management and inventory control
Qualifications
- Associate's degree in IT or related field OR equivalent experience
- CompTIA A+ certification (or willingness to obtain within 3 months)
- Basic knowledge of networking concepts (TCP/IP, DNS, DHCP)
- Familiarity with Microsoft Office 365 and cloud platforms
- Strong problem-solving and customer service skills
- Ability to work independently and prioritize tasks effectively
- Valid U.S. work authorization and ability to commute to NYC office