Job Description
Join our dynamic IT team in Minneapolis and kickstart your career in technology! We're seeking passionate entry-level professionals to provide essential technical support across our growing organization. This is your chance to gain hands-on experience with industry-standard systems while working alongside seasoned mentors. Immediate start available for qualified candidates.
Responsibilities
- Diagnose and resolve hardware/software issues across Windows and macOS environments
- Provide Tier 1 helpdesk support via phone, email, and in-person assistance
- Manage user account creation, permissions, and access control systems
- Deploy and configure workstations, printers, and network peripherals
- Document technical procedures and maintain knowledge base articles
- Collaborate with senior engineers on infrastructure projects
- Monitor system alerts and perform routine maintenance tasks
Qualifications
- Associate's degree in IT, Computer Science, or related field (or equivalent experience)
- Familiarity with Windows OS, Microsoft Office Suite, and basic networking concepts
- Strong problem-solving abilities and customer service orientation
- CompTIA A+ or similar certification preferred (not required)
- Ability to lift 30 lbs and work with computer hardware components
- Valid US driver's license (for occasional equipment transport)
- Excellent written and verbal communication skills
- Eagerness to learn new technologies and adapt to changing systems