Job Description
Join our dynamic IT team as an Entry-Level IT Support Specialist and kickstart your career in technology! We're seeking motivated individuals with a passion for problem-solving and customer service to provide technical assistance to our growing client base. At Tech Innovations Inc., we invest in our people through structured training programs and clear career progression paths. This immediate hire opportunity offers hands-on experience with cutting-edge systems while working alongside industry experts in Raleigh's thriving tech hub.
Responsibilities
- Provide first-line technical support for hardware, software, and network issues via phone, email, and in-person
- Install, configure, and maintain desktop/laptop systems and peripheral devices
- Document all support tickets and maintain accurate knowledge base entries
- Collaborate with senior engineers to resolve complex technical escalations
- Assist with cybersecurity best practices implementation and user training
- Participate in proactive system monitoring and maintenance activities
Qualifications
- Associate's degree in IT, Computer Science, or related field (or equivalent experience)
- Basic knowledge of Windows operating systems and Microsoft Office Suite
- Familiarity with networking concepts (TCP/IP, DNS, DHCP)
- Strong troubleshooting and diagnostic abilities
- Excellent written and verbal communication skills
- CompTIA A+ certification preferred (or willingness to obtain within 6 months)
- Valid driver's license and reliable transportation