Job Description
Join our dynamic IT team as an Entry-Level IT Support Specialist and kickstart your career in technology! We're seeking passionate individuals eager to provide exceptional technical support to our growing client base in Mesa, AZ. This immediate opening offers hands-on experience with cutting-edge systems while working alongside industry experts. If you're ready to transform your technical aptitude into a professional career, apply today!
Responsibilities
- Provide Tier 1 technical support for hardware, software, and network issues
- Install, configure, and maintain desktop/laptop systems and peripherals
- Document IT processes and maintain accurate inventory records
- Assist with cybersecurity protocols and data protection measures
- Collaborate with senior IT staff on system upgrades and maintenance
- Deliver user training on new technologies and software solutions
- Monitor system performance and troubleshoot technical escalations
Qualifications
- Associate's degree in IT, Computer Science, or related field (or equivalent experience)
- Basic knowledge of Windows/macOS operating systems and networking fundamentals
- Strong problem-solving skills with customer service orientation
- Familiarity with helpdesk ticketing systems (ServiceNow preferred)
- CompTIA A+ certification or willingness to obtain within 6 months
- Ability to lift 25lbs and work with various hardware components
- Valid Arizona driver's license for occasional off-site support