Job Description
Join our dynamic IT team in Kansas City and kickstart your career in technology! We're seeking passionate Entry Level IT Support Specialists to deliver exceptional technical assistance to our growing client base. This is your opportunity to gain hands-on experience with cutting-edge systems while working alongside industry experts. If you're eager to learn, solve problems, and grow in a fast-paced environment, apply today!
Responsibilities
- Provide Tier 1 technical support via phone, email, and remote assistance
- Install, configure, and troubleshoot hardware/software systems
- Document technical issues and resolutions in ticketing systems
- Collaborate with senior engineers on complex infrastructure projects
- Conduct routine system maintenance and updates
- Assist with cybersecurity best practices implementation
- Train end-users on new technologies and procedures
Qualifications
- Associate's degree in IT or related field (or equivalent experience)
- Basic knowledge of Windows/Linux operating systems
- Familiarity with networking fundamentals (TCP/IP, DNS)
- Strong problem-solving and analytical abilities
- Excellent written and verbal communication skills
- CompTIA A+ certification preferred but not required
- Ability to lift 25 lbs and work in server environments
- Valid driver's license for occasional on-site visits