Job Description
Join TechSolutions Inc. as an Entry Level IT Support Specialist and launch your career in technology! We're seeking motivated individuals passionate about IT to join our dynamic team in Fresno, CA. This immediate opening offers hands-on experience with cutting-edge systems while providing essential support to our growing client base. Enjoy competitive benefits, mentorship from industry experts, and a collaborative work environment designed for growth. Don't miss this opportunity to build your technical foundation in one of California's fastest-growing tech hubs!
Responsibilities
- Provide first-level technical support for hardware, software, and network issues
- Install, configure, and maintain computer systems and peripherals
- Assist users with troubleshooting via phone, email, and in-person support
- Document IT processes, incidents, and resolutions in ticketing systems
- Collaborate with senior team on infrastructure projects and upgrades
- Conduct regular system maintenance and security updates
- Train employees on new technologies and best practices
Qualifications
- Associate's degree in IT or related field OR equivalent experience
- Basic knowledge of Windows/macOS operating systems
- Familiarity with networking fundamentals (TCP/IP, DNS, DHCP)
- Strong problem-solving and customer service skills
- Ability to work independently and in team environments
- CompTIA A+ certification preferred (not required)
- Valid driver's license for occasional off-site support
- Proficient with Microsoft Office 365