Job Description
Join our dynamic team at TechScape Solutions as an Entry-Level IT Support Specialist and kickstart your career in technology! We're seeking motivated individuals with a passion for problem-solving to deliver exceptional technical support to our clients. This immediate opening offers hands-on experience with cutting-edge systems while working in Baltimore's thriving tech hub. Enjoy competitive benefits, mentorship from industry experts, and clear growth pathways into cybersecurity, cloud infrastructure, or network administration roles. No prior experience required – we provide comprehensive training!
Responsibilities
- Provide Tier 1 technical support for hardware/software issues via phone, email, and remote access
- Install, configure, and maintain desktop/laptop systems and peripherals
- Document service requests, resolutions, and asset inventory in ITSM systems
- Collaborate with senior engineers on network troubleshooting and security protocols
- Assist with system upgrades, patch management, and compliance audits
- Deliver user training on new technologies and best practices
- Monitor system performance and proactively address potential issues
Qualifications
- Associate's degree in IT, Computer Science, or related field (or equivalent experience)
- Basic knowledge of Windows OS, networking fundamentals, and security concepts
- Excellent troubleshooting and diagnostic skills with logical problem-solving approach
- Strong customer service mindset with clear communication abilities
- CompTIA A+ certification preferred but not required
- Ability to lift 30 lbs and work in varied office environments
- Valid driver's license for occasional on-site client visits
- US citizenship or permanent residency required for government contracts