Job Description
Launch your IT career with Memphis Tech Solutions! We're seeking motivated entry-level IT professionals to join our dynamic team in Memphis, TN. This immediate opening offers hands-on experience in enterprise environments with mentorship from industry veterans. As an IT Support Specialist, you'll be the backbone of our operations, ensuring seamless technology experiences for clients across the Mid-South. Our collaborative culture emphasizes continuous learning and career growth, making this the perfect springboard for your tech journey.
Located in the heart of Memphis' growing tech corridor, we pride ourselves on fostering innovation while giving back to our local community. We offer competitive compensation, comprehensive benefits, and flexible work arrangements to support your work-life balance.
Responsibilities
- Provide Tier 1/2 technical support for desktop hardware, software, and network infrastructure
- Diagnose and resolve hardware/software issues via remote support and on-site assistance
- Manage user accounts, permissions, and security protocols across Active Directory
- Deploy and configure workstations, laptops, and mobile devices
- Document technical procedures and maintain knowledge base articles
- Collaborate with senior engineers on complex system implementations
- Monitor system performance and proactively address potential issues
Qualifications
- Associate's degree in IT, Computer Science, or related field (or equivalent experience)
- CompTIA A+ certification (or willingness to obtain within 90 days)
- Proficiency with Windows OS (10/11) and basic networking concepts
- Strong problem-solving skills with ability to troubleshoot logically
- Excellent written and verbal communication abilities
- Basic knowledge of cybersecurity best practices
- Ability to lift 25 lbs and work flexible hours including occasional weekends