Job Description
Join TechNova Solutions' dynamic IT team as an Entry Level IT Support Specialist! We're seeking passionate tech enthusiasts ready to launch their careers in Portland's thriving tech scene. This immediate-hire role offers hands-on experience with cutting-edge infrastructure while fostering professional growth through mentorship and training. Our collaborative environment values innovation and work-life balance, with competitive benefits including health insurance, 401(k) matching, and professional development stipends.
Responsibilities
- Provide Tier 1/2 technical support for 150+ employees via ticketing system and remote assistance
- Deploy and configure workstations, laptops, and mobile devices
- Manage Active Directory accounts and group policies
- Diagnose network connectivity issues and escalate to senior engineers
- Document SOPs and knowledge base articles for team efficiency
- Assist with cybersecurity protocols and endpoint protection
- Participate in system upgrades and hardware refresh projects
Qualifications
- Associate's degree in IT, Computer Science, or related field (or equivalent experience)
- CompTIA A+ or Network+ certification (preferred, not required)
- Basic knowledge of Windows OS, Active Directory, and networking fundamentals
- Experience with ticketing systems (ServiceNow, Jira, or Zendesk)
- Strong troubleshooting methodology and analytical thinking
- Excellent written and verbal communication skills
- Ability to lift 30 lbs for equipment handling
- Valid Oregon driver's license for occasional site visits