Job Description
Join Detroit's fastest-growing tech firm as an Entry-Level IT Support Specialist! We're seeking passionate tech enthusiasts ready to launch their careers in a dynamic environment. Enjoy hands-on experience with cutting-edge systems while supporting Fortune 500 clients. Our comprehensive training program ensures rapid skill development, and immediate start dates are available for qualified candidates.
At Detroit Tech Innovations, we invest in talent through mentorship programs, certification reimbursements, and clear career progression paths. Work in our state-of-the-art downtown Detroit office with flexible hybrid options and competitive benefits including health insurance, 401(k) matching, and paid time off.
Responsibilities
- Provide Tier 1-2 technical support for hardware, software, and network issues
- Install, configure, and maintain desktop systems and peripherals
- Document IT processes and create knowledge base articles
- Collaborate with senior engineers on infrastructure projects
- Manage user access permissions and security protocols
- Conduct system audits and performance monitoring
- Train employees on new technologies and best practices
Qualifications
- Associate's degree in IT, Computer Science, or related field (or equivalent experience)
- Basic understanding of Windows/Linux operating systems
- Familiarity with networking concepts (TCP/IP, DNS, DHCP)
- Strong problem-solving and communication skills
- CompTIA A+ or similar certification preferred (not required)
- Experience with helpdesk ticketing systems (e.g., ServiceNow, Jira)
- Ability to lift 30 lbs for equipment maintenance