Job Description
Join TechSolutions Inc. as an Entry-Level IT Support Specialist and kickstart your tech career in sunny El Paso! We're seeking passionate, tech-savvy individuals to join our dynamic team immediately. As a cornerstone of our IT operations, you'll provide critical support to our growing client base while receiving hands-on training and mentorship from industry experts. Enjoy competitive compensation, flexible scheduling, and a clear path to career advancement in one of America's fastest-growing tech hubs.
Responsibilities
- Diagnose and resolve hardware/software issues across desktops, laptops, and network infrastructure
- Provide Tier 1 user support via phone, email, and ticketing systems
- Assist with software installations, updates, and security patches
- Document technical procedures and maintain accurate knowledge base entries
- Collaborate with senior IT staff on network monitoring and maintenance
- Support mobile device management and cloud service troubleshooting
- Participate in cross-departmental IT projects and process improvements
Qualifications
- Associate's degree in IT, Computer Science, or related field (or equivalent experience)
- Basic understanding of Windows/macOS operating systems and networking principles
- Strong problem-solving skills with attention to technical detail
- Excellent written and verbal communication abilities
- CompTIA A+ or similar certification preferred (not required)
- Ability to lift 25 lbs and work in a fast-paced environment
- Valid Texas driver's license with clean driving record
- US citizenship or permanent residency required