Job Description
Join TechNova Solutions' award-winning IT team and launch your career in Seattle's thriving tech hub! We're seeking passionate entry-level professionals to provide critical technical support to our Fortune 500 clients. This hybrid role combines hands-on problem-solving with cutting-edge cloud technologies, offering rapid career advancement and mentorship from industry veterans. Enjoy competitive benefits including tuition reimbursement, flexible work arrangements, and access to our innovation lab.
Responsibilities
- Provide Tier 1/2 technical support for 500+ end-users across Windows/macOS environments
- Diagnose and resolve hardware/software issues via ticketing system (Jira) and remote tools
- Deploy and configure cloud infrastructure (AWS/Azure) under senior guidance
- Document SOPs and create knowledge base articles for team scalability
- Collaborate with cross-functional teams on security compliance initiatives
- Participate in 24/7 on-call rotation (1 week/month)
Qualifications
- Associates/Bachelor's degree in IT or related field (or equivalent experience)
- CompTIA A+ or Network+ certification (preferred, not required)
- Proficiency in Windows 10/11 and macOS troubleshooting
- Basic understanding of TCP/IP networking and DNS
- Strong customer service skills with empathy-driven communication
- Ability to learn new technologies quickly in fast-paced environments
- Valid driver's license for occasional site visits