Job Description
Join TechNova Solutions as an Entry-Level IT Support Specialist and launch your tech career in the heart of San Francisco! We're seeking motivated individuals ready to make an immediate impact in our dynamic IT environment. You'll gain hands-on experience with cutting-edge systems while supporting our innovative team of engineers and executives. This is your gateway to professional growth in the Bay Area's thriving tech scene.
Responsibilities
- Provide Tier 1-2 technical support for hardware, software, and network systems
- Manage user accounts, permissions, and access controls across enterprise platforms
- Diagnose and resolve system issues using ticketing systems like ServiceNow
- Deploy and configure workstations, laptops, and mobile devices
- Document IT processes, solutions, and knowledge base articles
- Collaborate with cross-functional teams on security initiatives
- Assist with system upgrades, patches, and maintenance windows
Qualifications
- Associate's degree in IT, Computer Science, or related field (or equivalent experience)
- Basic knowledge of Windows/macOS/Linux operating systems
- Familiarity with networking concepts (TCP/IP, DNS, DHCP)
- Customer service experience with strong communication skills
- Ability to troubleshoot hardware and software issues independently
- Proficiency with Microsoft Office 365 and cloud platforms
- CompTIA A+ or similar certification preferred (not required)
- Valid California driver's license for occasional equipment transport