Job Description
Join TechNova Solutions' dynamic IT team in Jacksonville and launch your tech career! We're seeking motivated entry-level professionals to provide critical technical support and drive innovation across our growing organization. As an IT Support Specialist, you'll be the backbone of our digital infrastructure, ensuring seamless operations for 500+ employees while receiving mentorship from industry veterans. Our culture values growth, collaboration, and cutting-edge technology – perfect for ambitious newcomers ready to make their mark.
Responsibilities
- Diagnose and resolve hardware/software issues across desktops, laptops, and network systems
- Delve user support via ticketing systems, phone, and in-person assistance
- Implement and maintain cybersecurity protocols including access controls and data protection
- Deploy and configure Windows OS, Microsoft 365, and enterprise applications
- Document technical procedures and maintain asset management databases
- Collaborate with senior engineers on network infrastructure projects
- Participate in IT asset lifecycle management and procurement
Qualifications
- Associate degree in IT, Computer Science, or related field (or equivalent experience)
- CompTIA A+ certification (or willingness to obtain within 90 days)
- Proficiency with Windows OS, Active Directory, and basic networking concepts
- Strong troubleshooting methodology and customer service aptitude
- Familiarity with helpdesk software (ServiceNow, Jira, or similar)
- Basic knowledge of cloud platforms (AWS/Azure/GCP fundamentals)
- Ability to lift 30lbs and work in varied office environments