Job Description
Join our dynamic IT team in Philadelphia and kickstart your career in technology! We're seeking motivated Entry-Level IT Support Specialists to deliver exceptional technical assistance to our clients. This immediate opening offers hands-on experience with modern infrastructure while providing comprehensive training and mentorship. If you're passionate about problem-solving and eager to grow in a fast-paced environment, apply today!
Responsibilities
- Provide tier-1 technical support via phone, email, and remote assistance
- Install, configure, and troubleshoot hardware/software systems
- Manage user accounts and permissions in Active Directory
- Document IT processes and maintain knowledge base articles
- Collaborate with senior engineers on network security initiatives
- Assist with asset management and inventory tracking
- Participate in 24/7 on-call rotation (1 week/month)
Qualifications
- Associate's degree in IT/Computer Science or equivalent experience
- CompTIA A+ certification preferred
- Basic knowledge of Windows/Linux operating systems
- Familiarity with networking fundamentals (TCP/IP, DNS)
- Strong written and verbal communication skills
- Ability to work independently and prioritize tasks
- Valid driver's license and reliable transportation
- Pass background check and drug screening