Job Description
Join our dynamic IT team as an Entry-Level IT Support Specialist in sunny Los Angeles! We're seeking passionate tech enthusiasts to provide critical infrastructure support and deliver exceptional user experiences. This is your chance to launch your career in a fast-paced environment with mentorship from senior engineers and hands-on exposure to cutting-edge technologies. Enjoy competitive benefits, flexible work arrangements, and opportunities for rapid growth within our innovative organization.
Responsibilities
- Deploy, configure, and maintain desktop hardware, software, and peripherals
- Provide Tier 1/2 technical support via phone, chat, and in-person for 500+ employees
- Diagnose and resolve network connectivity, security, and system performance issues
- Document IT processes, incidents, and solutions in service management systems
- Collaborate with vendors for hardware procurement and software licensing
- Assist with cybersecurity protocols and data protection initiatives
- Participate in IT infrastructure upgrades and system migrations
Qualifications
- Associate's degree in IT, Computer Science, or related field OR equivalent experience
- Basic knowledge of Windows/macOS operating systems and Active Directory
- Familiarity with networking fundamentals (TCP/IP, DNS, DHCP)
- Strong troubleshooting and problem-solving abilities
- Excellent communication skills with technical and non-technical stakeholders
- CompTIA A+ or similar certification preferred
- Ability to lift 30lbs and work in a physical hardware environment