Job Description
Launch your IT career with TechNova Solutions! We're seeking passionate Entry-Level IT Support Specialists to join our dynamic team in Austin. This full-time role offers hands-on experience with cutting-edge technology while supporting Fortune 500 clients. You'll gain exposure to cloud infrastructure, cybersecurity protocols, and enterprise systems in a mentor-rich environment. Our comprehensive training program includes AWS certifications and agile methodologies.
Join us to build foundational skills in network administration, system troubleshooting, and IT service management while enjoying competitive benefits, flexible work options, and clear advancement paths into cybersecurity or DevOps tracks.
Responsibilities
- Provide Tier 1 technical support for hardware, software, and network issues via phone, chat, and remote tools
- Deploy and configure workstations, laptops, and mobile devices across enterprise environments
- Monitor and maintain network security using SIEM tools and vulnerability management systems
- Document technical procedures, incident reports, and knowledge base articles
- Collaborate with senior engineers on cloud migration projects and system upgrades
- Participate in IT asset management and software license compliance audits
- Support end-user training on new technologies and security best practices
Qualifications
- Associate's degree in IT, Computer Science, or related field (or equivalent experience)
- 0-2 years of IT support, help desk, or internship experience
- CompTIA A+ or Network+ certification preferred (willing to train)
- Proficiency with Windows OS, Active Directory, and Microsoft 365
- Basic understanding of networking concepts (TCP/IP, DNS, DHCP)
- Strong problem-solving skills with customer service orientation
- Ability to lift 30 lbs for hardware installations
- Valid driver's license for occasional client site visits