Job Description
Launch your IT career in New Orleans' thriving tech scene! TechSolutions Inc. is seeking passionate Entry-Level IT Support Specialists to join our dynamic team. We offer comprehensive training, mentorship, and growth opportunities in a collaborative environment. Enjoy competitive benefits, flexible work options, and the chance to work with cutting-edge technologies while contributing to innovative projects that shape the future of Louisiana's digital landscape.
Responsibilities
- Provide Tier 1 technical support for hardware, software, and network issues
- Install, configure, and maintain desktop systems and peripherals
- Assist with cybersecurity protocols and data protection measures
- Document technical issues and resolutions in ticketing systems
- Collaborate with cross-functional teams to resolve complex IT problems
- Participate in system upgrades and infrastructure projects
- Deliver user training on new technologies and best practices
Qualifications
- Associate's degree in IT, Computer Science, or related field
- Basic knowledge of Windows/macOS operating systems
- Familiarity with networking fundamentals (TCP/IP, DNS)
- Strong troubleshooting and problem-solving abilities
- Excellent written and verbal communication skills
- CompTIA A+ certification preferred (or willingness to obtain)
- Ability to work independently and in team environments
- Valid driver's license and reliable transportation