Job Description
Launch your IT career with Omaha Tech Solutions! We're seeking motivated entry-level professionals to join our dynamic IT support team. You'll gain hands-on experience with cutting-edge technology while serving local businesses and residents. Our collaborative environment offers mentorship, growth opportunities, and the chance to build foundational skills in high-demand areas. Join us in shaping Omaha's digital future!
Responsibilities
- Provide technical support for hardware/software issues via phone, email, and in-person
- Install, configure, and maintain desktop/laptop systems and peripherals
- Assist with network troubleshooting and basic security protocols
- Create and maintain user documentation and knowledge base articles
- Collaborate with senior IT staff on system upgrades and projects
- Manage inventory and asset tracking for IT equipment
- Deliver exceptional customer service with clear communication
Qualifications
- Associate's degree in IT or related field OR equivalent experience
- Basic knowledge of Windows/macOS operating systems
- Familiarity with networking concepts (TCP/IP, DNS, DHCP)
- Strong problem-solving and analytical abilities
- Excellent written and verbal communication skills
- Customer service mindset with patience and empathy
- Ability to work independently and in team environments
- CompTIA A+ certification preferred (or willingness to obtain)