Job Description
Join TechWave Solutions as an Entry-Level IT Support Specialist and kickstart your career in technology! We're seeking motivated tech enthusiasts to provide exceptional support to our clients in Virginia Beach and beyond. As part of our dynamic team, you'll gain hands-on experience with cutting-edge systems while developing foundational skills in network administration, cybersecurity, and cloud technologies. Enjoy comprehensive training, mentorship from industry experts, and clear pathways to career advancement. Our collaborative culture values innovation and continuous learning, making it the perfect environment for new graduates and career changers. Apply today and transform your passion for technology into a rewarding profession!
Responsibilities
- Provide first-line technical support for hardware, software, and network issues via phone, email, and remote access
- Install, configure, and maintain desktops, laptops, printers, and peripheral devices
- Assist with cybersecurity protocols including endpoint protection and access management
- Document technical issues and resolutions using IT service management tools
- Collaborate with senior engineers on complex system implementations
- Conduct routine system maintenance and performance optimization
- Deliver user training on new technologies and best practices
Qualifications
- Associate's degree in IT, Computer Science, or related field (or equivalent experience)
- Basic knowledge of Windows OS, networking concepts, and cloud platforms
- Strong problem-solving skills with attention to detail
- Excellent communication abilities and customer service mindset
- CompTIA A+ certification or willingness to obtain within 6 months
- Experience with ticketing systems like ServiceNow or Jira preferred
- Valid driver's license and reliable transportation for on-site support