Job Description
Join TechSolutions Inc., a leading IT services provider in Southern California, as an Entry-Level IT Support Specialist. This is your gateway to a rewarding career in technology, offering hands-on experience in enterprise-level IT operations. You'll work alongside industry experts while supporting critical infrastructure for Fortune 500 clients across Long Beach and greater Los Angeles. Our comprehensive training program ensures rapid skill development in cloud systems, cybersecurity protocols, and network administration. Enjoy a collaborative environment with growth opportunities into senior technical roles within 18 months.
Responsibilities
- Provide Tier 1-2 technical support for 500+ employees including hardware/software troubleshooting
- Deploy and maintain Windows 10/11 workstations, mobile devices, and peripheral equipment
- Document IT assets and processes using ServiceNow and Jira ticketing systems
- Assist with Active Directory administration and user account lifecycle management
- Support cloud infrastructure including Azure AD, Microsoft 365, and Intune
- Participate in after-hours on-call rotation (1 week per month)
- Conduct quarterly IT audits and security vulnerability assessments
Qualifications
- Associate's degree in IT, Computer Science, or related field OR equivalent experience
- CompTIA A+ or Network+ certification (or willingness to obtain within 90 days)
- Basic knowledge of Windows OS, Active Directory, and TCP/IP networking
- Experience with ticketing systems (ServiceNow, Jira, or Zendesk) preferred
- Strong diagnostic and problem-solving abilities with customer service focus
- Ability to lift 30 lbs for equipment deployments
- Valid California driver's license for occasional client site visits