Job Description
Join our dynamic tech team at InnovateTech Solutions, a leading IT services provider transforming Sacramento's digital landscape. We're seeking passionate entry-level professionals to launch their careers in a supportive, growth-oriented environment. Enjoy mentorship from industry veterans, cutting-edge training programs, and opportunities to work with Fortune 500 clients. Our collaborative culture values innovation and work-life balance, offering competitive benefits including health insurance, 401(k) matching, and professional development stipends. Ready to turn your tech passion into a rewarding career?
Responsibilities
- Provide Tier 1/2 technical support for hardware, software, and network issues via phone, email, and remote assistance
- Deploy and configure workstations, laptops, and peripheral devices following company standards
- Document technical issues, resolutions, and asset inventory in IT service management systems
- Collaborate with senior engineers on complex troubleshooting and system maintenance tasks
- Assist with cybersecurity protocols including patch management, access controls, and incident response
- Train end-users on new technologies and best practices for digital productivity
- Participate in IT infrastructure projects including cloud migrations and system upgrades
Qualifications
- Associate's degree in IT, Computer Science, or related field OR equivalent technical certification (CompTIA A+, Google IT Support, etc.)
- Basic knowledge of Windows/macOS operating systems, networking fundamentals, and cloud services
- Strong problem-solving skills with ability to troubleshoot hardware/software issues methodically
- Excellent written and verbal communication skills with customer service mindset
- Ability to work independently while collaborating effectively in team environments
- Valid driver's license and reliable transportation for occasional on-site client visits
- Passion for continuous learning and staying updated on emerging technologies