Job Description
Join our dynamic IT team and kickstart your career in technology! TechSolutions Inc. is seeking motivated Entry-Level IT Support Specialists to provide exceptional technical assistance to our growing client base in Tucson. This full-time role offers comprehensive training and hands-on experience with cutting-edge systems. You'll be part of a collaborative environment dedicated to innovation and professional growth.
We value fresh perspectives and offer competitive benefits, including health insurance, paid time off, and professional development opportunities. If you're passionate about technology and eager to learn, apply now to become part of Tucson's thriving tech scene!
Responsibilities
- Provide tier-1 technical support via phone, email, and in-person for hardware/software issues
- Install, configure, and troubleshoot desktop/laptop systems and peripherals
- Assist with network connectivity, security protocols, and system backups
- Document incidents, solutions, and asset management in ITSM tools
- Collaborate with senior IT staff on infrastructure projects and system upgrades
- Deliver user training on new technologies and best practices
- Monitor system performance and proactively address potential issues
Qualifications
- Associate degree in IT, Computer Science, or related field (or equivalent experience)
- Basic knowledge of Windows/macOS operating systems and networking fundamentals
- Familiarity with helpdesk software and ticketing systems (e.g., ServiceNow, Jira)
- Strong problem-solving skills and customer service orientation
- Ability to work independently and in a team environment
- CompTIA A+ or similar certification preferred (not required)
- Valid Arizona driver's license for occasional on-site client visits