Job Description
Join our dynamic IT team at TechNex Solutions and launch your career in technology! We're seeking passionate entry-level professionals to provide essential technical support across our Las Vegas operations. Enjoy a collaborative environment where you'll gain hands-on experience with cutting-edge systems while working alongside industry experts. We offer comprehensive training, career advancement opportunities, and a competitive benefits package including health insurance and retirement plans.
Responsibilities
- Provide Tier 1 technical support to resolve hardware/software issues for 500+ employees
- Deploy and configure new workstations, laptops, and mobile devices
- Manage Active Directory accounts and group policies
- Monitor network performance and troubleshoot connectivity issues
- Document IT processes and maintain service desk ticketing system
- Assist with cybersecurity initiatives and data protection protocols
- Collaborate with vendors for equipment procurement and maintenance
Qualifications
- Associate's degree in IT, Computer Science, or related field
- CompTIA A+ or Network+ certification preferred
- Basic knowledge of Windows OS and networking fundamentals
- Experience with helpdesk ticketing systems (e.g., ServiceNow)
- Strong problem-solving and communication skills
- Ability to lift 30 lbs and work in server environments
- Valid Nevada driver's license for occasional off-site support