Job Description
Are you ready to kickstart your career in the fast-paced world of technology? TechSolutions El Paso is seeking a motivated Entry Level IT Support Specialist to join our innovative team. We bridge the gap between complex technology and everyday users, providing top-tier technical assistance to our employees.
In this role, you will play a crucial role in maintaining our digital infrastructure and ensuring our business operations run seamlessly. We value curiosity and dedication, offering a comprehensive training program to help you grow from a fresh graduate into a skilled IT professional.
Why You Should Apply:
- Competitive starting salary with annual performance reviews.
- Comprehensive health, dental, and vision insurance.
- Opportunity for certification reimbursement (CompTIA A+, Network+).
- Modern office environment with flexible working hours.
Responsibilities
- Provide first-level technical support and troubleshooting for hardware, software, and network issues.
- Assist end-users with password resets, account access, and software installations.
- Perform routine maintenance on computers, printers, and peripherals.
- Document all technical issues and resolutions in the IT ticketing system (Jira/ServiceNow).
- Collaborate with senior IT staff to identify and resolve recurring technical problems.
- Monitor system performance and alert the team to potential outages.
Qualifications
- Associate degree or certificate in Information Technology, Computer Science, or related field (or equivalent work experience).
- Basic understanding of computer hardware components and operating systems (Windows/macOS).
- Familiarity with networking concepts (LAN/WAN) and TCP/IP is a plus.
- Strong problem-solving skills and a logical approach to troubleshooting.
- Excellent communication and customer service skills.
- Ability to work independently and as part of a collaborative team.