Job Description
Launch your IT career in Boston's thriving tech hub! TechSolutions Inc. is seeking motivated Entry-Level IT Support Specialists to join our dynamic team. You'll gain hands-on experience in enterprise infrastructure, security protocols, and user-centric solutions while working with cutting-edge technologies. This role offers structured training, mentorship from senior engineers, and clear pathways to specialization in cybersecurity, cloud services, or systems administration. Our collaborative environment values innovation and continuous learning, making it the perfect launchpad for your tech journey.
Responsibilities
- Provide Tier 1-2 technical support for hardware/software issues across 200+ employees
- Deploy and configure Windows/macOS systems with standard security protocols
- Manage Active Directory accounts, group policies, and access permissions
- Monitor and maintain network infrastructure including switches, firewalls, and VPNs
- Document IT processes, incidents, and solutions in ServiceNow
- Collaborate with vendors for hardware/software procurement and licensing
- Participate in IT projects including cloud migration and system upgrades
Qualifications
- Associate's degree in IT, Computer Science, or related field (or equivalent experience)
- CompTIA A+ or Google IT Support Professional Certificate preferred
- Basic knowledge of Windows/macOS, Active Directory, and networking fundamentals
- Strong problem-solving skills with ability to troubleshoot systematically
- Excellent written/verbal communication abilities for technical documentation
- Experience with helpdesk ticketing systems (ServiceNow/Jira)
- Ability to lift 30 lbs and work in server environments