Job Description
Join our dynamic IT team at TechSolutions Inc., a leading Denver-based technology firm revolutionizing digital transformation. We're seeking passionate tech enthusiasts to launch their careers in our supportive, innovation-driven environment. As an Entry-Level IT Support Specialist, you'll gain hands-on experience with cutting-edge systems while working alongside industry experts who mentor your growth.
Responsibilities
- Provide Tier 1 technical support for 200+ employees via ticketing system, phone, and in-person
- Deploy and configure hardware (laptops, monitors, peripherals) and software (Microsoft 365, Adobe Creative Suite)
- Manage Active Directory user accounts and group permissions with precise attention to detail
- Document IT processes in Confluence and maintain accurate asset inventory in ServiceNow
- Collaborate with network engineers on Wi-Fi optimization and endpoint security protocols
- Train staff on cybersecurity best practices including phishing awareness and data protection
- Support office AV systems and video conferencing setups for hybrid meetings
Qualifications
- Associate's degree in IT, Computer Science, or related field OR equivalent certification (CompTIA A+, Google IT Support)
- Basic understanding of Windows OS, networking fundamentals, and TCP/IP protocols
- Experience with ticketing systems (Zendesk, Jira) and remote desktop tools
- Strong problem-solving abilities with systematic troubleshooting methodology
- Excellent written/verbal communication skills for diverse stakeholder interactions
- Ability to lift 30lbs and work flexible hours during system upgrades
- Valid Colorado driver's license for occasional off-site equipment transport