Job Description
Are you a tech-savvy recent graduate or career-changer ready to launch your IT career? InnovateTech Solutions is seeking passionate Entry-Level IT Support Specialists to join our dynamic team in Charlotte. As a cornerstone of our operations, you'll provide critical technical support to our growing client base while gaining hands-on experience in a collaborative, fast-paced environment. We offer comprehensive training, mentorship from industry experts, and clear pathways to career advancement. Join us to build a solid foundation in IT while contributing to innovative solutions that drive business success.
Responsibilities
- Install, configure, and troubleshoot hardware/software systems including desktops, laptops, and peripherals
- Provide responsive technical support via phone, email, and in-person for end-users
- Document and resolve service tickets using IT service management tools
- Assist with network administration tasks including connectivity and security protocols
- Collaborate with senior IT staff on system upgrades and maintenance projects
- Participate in cross-departmental technology initiatives and training sessions
Qualifications
- Associate's degree in IT, Computer Science, or related field OR equivalent experience
- Basic knowledge of Windows/macOS operating systems and networking fundamentals
- Strong problem-solving skills with ability to diagnose technical issues
- Excellent written and verbal communication skills
- CompTIA A+ certification or willingness to obtain within 6 months
- Ability to lift up to 30 pounds and work flexible hours