Job Description
Launch your IT career with InnovateTech Solutions, a cutting-edge technology firm committed to empowering professionals through growth opportunities. We're seeking passionate Entry Level IT Support Specialists to join our Fort Worth team and deliver exceptional technical assistance to our clients. As a key member of our IT department, you'll gain hands-on experience with enterprise systems while receiving mentorship from industry veterans. We offer competitive benefits, flexible work arrangements, and a culture that values continuous learning and innovation. Join us to build a strong foundation in IT operations and network administration while making tangible impacts in the Dallas-Fort Worth tech ecosystem.
Responsibilities
- Provide Tier 1 technical support for hardware, software, and network issues via phone, email, and remote assistance
- Install, configure, and maintain desktop/laptop systems, printers, and peripherals
- Manage user accounts and permissions using Active Directory and Azure AD
- Document technical procedures, solutions, and inventory in ITSM systems
- Collaborate with senior engineers on system upgrades and security protocols
- Monitor system health and perform preventive maintenance on IT assets
- Train end-users on new software and best practices for data security
Qualifications
- Associate's degree in IT, Computer Science, or related field (or equivalent experience)
- Basic understanding of Windows OS, networking fundamentals, and cloud technologies
- Strong problem-solving skills with ability to troubleshoot hardware/software issues
- Excellent communication skills for technical and non-technical audiences
- CompTIA A+ or similar certification preferred (not required)
- Experience with ticketing systems (ServiceNow, Jira) or helpdesk software
- Ability to lift 30 lbs and work in varied physical environments
- Valid driver's license and reliable transportation