Job Description
Launch your IT career with InnovateTech Solutions! We're seeking passionate entry-level professionals to join our dynamic Austin team. As an IT Support Specialist, you'll be the backbone of our digital operations, providing critical technical support to 500+ employees while growing your skills in a cutting-edge environment. Our 90-day onboarding program includes cloud computing, cybersecurity fundamentals, and vendor certification tracks. Enjoy flexible work options, tuition reimbursement, and quarterly innovation hackathons. Join us in building Austin's next tech powerhouse!
Responsibilities
- Provide Tier 1/2 technical support via phone, chat, and ticketing systems
- Deploy and configure hardware (laptops, monitors, peripherals)
- Manage user accounts, permissions, and Active Directory
- Monitor and maintain network infrastructure (routers, switches, firewalls)
- Document SOPs and create knowledge base articles
- Collaborate with cybersecurity team on vulnerability remediation
- Support cloud services (Azure, Office 365) migrations
- Participate in 24/7 on-call rotation (biweekly)
Qualifications
- Associate's degree in IT/Computer Science or equivalent experience
- CompTIA A+ or Network+ certification (preferred)
- Proficiency in Windows 10/11 and macOS troubleshooting
- Basic understanding of TCP/IP networking concepts
- Experience with ITSM tools (ServiceNow, Jira)
- Strong written and verbal communication skills
- Ability to lift 30 lbs for equipment deployment
- Valid driver's license for site visits