Job Description
Join TechInnovate Solutions as an Entry Level IT Support Specialist and launch your career in technology! We're seeking passionate tech enthusiasts to provide critical IT infrastructure support to our growing Dallas-based clients. This role offers hands-on experience with cutting-edge systems while working alongside industry experts. Enjoy competitive compensation, comprehensive benefits, and clear pathways for career advancement in one of America's fastest-growing tech hubs.
Responsibilities
- Provide Tier 1 technical support for hardware, software, and network issues
- Install, configure, and maintain desktop/laptop systems and peripherals
- Manage user accounts, permissions, and access controls across systems
- Document technical procedures, solutions, and knowledge base articles
- Collaborate with senior IT staff on infrastructure projects and upgrades
- Monitor system performance and implement security best practices
- Deliver exceptional customer service via ticketing systems and direct support
Qualifications
- Associate's degree in IT, Computer Science, or related field (or equivalent experience)
- Basic knowledge of Windows OS, networking fundamentals, and cloud services
- Familiarity with helpdesk ticketing systems (e.g., ServiceNow, Jira)
- Strong problem-solving skills with analytical thinking abilities
- Excellent written and verbal communication skills
- CompTIA A+ certification or similar technical certification preferred
- Ability to lift 30lbs and work in varied office environments