Job Description
Join TechSolutions Inc., a leading technology innovator in San Antonio's thriving tech hub! We're seeking passionate Entry-Level IT Support Specialists to launch your career in a dynamic environment. You'll gain hands-on experience with cutting-edge systems while working alongside industry mentors. This role offers structured training, growth opportunities, and the chance to impact over 50,000 daily users across our enterprise solutions.
Responsibilities
- Provide Tier 1 technical support for hardware, software, and network issues via phone, email, and chat
- Install, configure, and maintain desktops, laptops, and peripheral devices
- Document all IT incidents, resolutions, and asset inventory in ServiceNow
- Collaborate with senior engineers on system upgrades and security protocols
- Train end-users on new software implementations and best practices
- Monitor system performance and escalate complex issues appropriately
Qualifications
- Associate's degree in IT, Computer Science, or related field (or equivalent experience)
- Basic understanding of Windows OS, Active Directory, and networking fundamentals
- CompTIA A+ or similar certification preferred (willing to train)
- Strong problem-solving skills with attention to detail
- Excellent communication and customer service abilities
- Ability to lift 25 lbs and work in a hybrid office environment
- Valid Texas driver's license (for occasional equipment transport)