Job Description
Join our dynamic IT team at TechSolutions Inc. and kickstart your career in technology! We're seeking passionate Entry-Level IT Support Specialists to provide exceptional technical assistance to our growing client base in Arlington. You'll gain hands-on experience with cutting-edge systems while working alongside industry experts committed to your professional growth.
As a cornerstone of our operations, you'll play a vital role in maintaining seamless IT infrastructure and delivering outstanding customer service. We offer comprehensive training, mentorship programs, and clear advancement paths for motivated candidates looking to build a lasting career in IT.
Responsibilities
- Provide responsive technical support via phone, email, and in-person for hardware/software issues
- Install, configure, and troubleshoot Windows/macOS systems and peripherals
- Manage user accounts, permissions, and access control systems
- Document technical issues, resolutions, and standard procedures
- Assist with network monitoring, security updates, and system backups
- Collaborate with senior IT staff on infrastructure improvement projects
- Deliver basic cybersecurity awareness training to end-users
Qualifications
- Associate's degree in IT, Computer Science, or related field (or equivalent experience)
- CompTIA A+ certification (or willingness to obtain within 90 days)
- Basic knowledge of Windows/macOS operating systems and networking principles
- Strong problem-solving skills with customer service orientation
- Ability to work independently and prioritize multiple tasks
- Valid driver's license with reliable transportation
- Excellent verbal/written communication skills