Job Description
Join our dynamic IT team as an Entry-Level Support Specialist and kickstart your career in technology! At InnovateTech Solutions, we're passionate about nurturing new talent and providing hands-on experience with cutting-edge systems. You'll work in a collaborative environment supporting 150+ users across our Wichita headquarters, gaining exposure to enterprise infrastructure, cybersecurity protocols, and cloud technologies. This role offers structured training, mentorship from senior engineers, and clear pathways for growth into specialized IT tracks.
We're looking for motivated problem-solvers who thrive in fast-paced settings. If you're eager to learn and contribute to a company that invests in its people, this is your chance to build a solid foundation in IT operations.
Responsibilities
- Provide Tier 1 technical support for hardware, software, and network issues via phone, email, and in-person requests
- Deploy and configure Windows 10/11 workstations, peripherals, and mobile devices
- Assist with Active Directory user account management and group policy implementation
- Document IT processes, incidents, and resolutions in ServiceNow ticketing system
- Collaborate with cross-functional teams on IT projects including system migrations
- Monitor network infrastructure using tools like SolarWinds and Nagios
- Participate in cybersecurity awareness initiatives and vulnerability assessments
- Support office AV systems and video conferencing setups
Qualifications
- Associate's degree in IT, Computer Science, or related field OR equivalent experience
- CompTIA A+ certification (or willingness to obtain within 90 days)
- Strong understanding of Windows OS, networking fundamentals, and security best practices
- Experience with helpdesk ticketing systems (ServiceNow preferred)
- Excellent written/verbal communication and customer service skills
- Ability to troubleshoot hardware/software issues independently
- Basic knowledge of Azure cloud services or virtualization technologies
- Valid driver's license and reliable transportation for occasional site visits