Job Description
Join TechNova Solutions' award-winning IT team and launch your tech career in sunny Miami! We're seeking passionate entry-level professionals eager to grow in a dynamic environment. As an IT Support Specialist, you'll be the backbone of our operations, ensuring seamless technology experiences for our clients while receiving mentorship from industry experts. Enjoy competitive benefits, flexible work arrangements, and opportunities for professional certification.
Responsibilities
- Provide first-line technical support for hardware/software issues via phone, email, and in-person
- Deploy and configure desktop/laptop systems across our Miami headquarters
- Manage user accounts, permissions, and access control systems
- Document IT processes and create troubleshooting knowledge base articles
- Collaborate with senior engineers on network security initiatives
- Conduct routine system maintenance and performance optimization
- Train staff on new software implementations
Qualifications
- Associate's degree in IT, Computer Science, or related field
- CompTIA A+ or similar certification preferred
- Basic understanding of Windows/macOS operating systems
- Familiarity with networking fundamentals (TCP/IP, DNS)
- Strong problem-solving and customer service skills
- Ability to lift 20 lbs for equipment handling
- Valid Florida driver's license for occasional site visits
- Spanish language skills a plus for Miami's diverse market