Job Description
We are looking for an ambitious Entry Level IT Support Specialist to join our growing team in Omaha, Nebraska. If you have a passion for technology and a drive to learn, we offer the perfect launchpad for your career.
In this role, you will be the first point of contact for our employees, ensuring our technology infrastructure runs smoothly. We provide extensive training and mentorship to help you master the fundamentals of IT support.
Why Join Us?
- Competitive Salary: Starting at $45,000 with annual performance reviews.
- Growth Opportunities: Clear path to Senior IT roles or specialized certifications.
- Modern Environment: Work with cutting-edge hardware and software in a collaborative setting.
Responsibilities
- Provide Tier 1 help desk support for hardware and software troubleshooting.
- Install, configure, and maintain desktop computers, printers, and mobile devices.
- Manage and respond to IT service tickets in a timely and professional manner.
- Assist in the deployment of new operating systems and application updates.
- Collaborate with the network team to ensure local connectivity and security.
- Document technical issues and resolutions in our knowledge base.
Qualifications
- Bachelor’s degree in Computer Science, Information Technology, or related field (or equivalent experience).
- Basic understanding of computer networking (TCP/IP, DNS, DHCP).
- Familiarity with Microsoft Windows and Office Suite.
- Strong problem-solving skills and a logical approach to technical challenges.
- Excellent verbal and written communication skills.
- Eagerness to obtain industry certifications like CompTIA A+.